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Novinway

For providers and community partners

Knowing what comes next is one thing. Making it happen is another.

Novinway adds dependable childcare and hands-on Navigation around the care already in place — helping families compare options, prepare for meetings, complete the practical work, and follow through between appointments.

Make a warm introduction
A parent and community provider talking while a child lines up small figures in a Maryland community building

When to mention us

Listen for the job, then point at the service.

You don’t need to know our service menu. If a family says one of these, you already know which side to send them to.

Sounds like Care Services

  • We haven’t been out together in two years.
  • I need a few hours back every week.
  • School ends before my workday does.
  • We can’t find anyone who gets him.

Sounds like Navigation Services

  • We just got the diagnosis and I don’t know where to start.
  • How do I find the right practical support — like a sensory-friendly dentist or workable transportation option?
  • The application has been sitting there for a month.
  • I have a year of claims I never submitted.

Two distinct services

Clear roles, so the handoff is simple.

We do not diagnose, treat, or represent families.

Care Services

Childcare built around the child.

Specialized childcare in the family’s home and community from Care Specialists who know the child’s communication, routines and safety needs before arriving. Novinway stays behind the service — handling matching, scheduling, supervision, changes and concerns.

  • Supervision and companionship during agreed hours
  • Play, conversation and familiar routines
  • The child’s own communication and sensory preferences

Not therapy, clinical monitoring, medical care, routine medication, or treatment-plan work. Care Specialists do not implement a behavior intervention plan (BIP) or collect treatment data.

Navigation Services

Comparing options and closing loops.

Navigators build comparisons, keep waitlists, benefits and deadlines current, prepare meeting materials, and complete quoted calls, forms, records requests, applications and follow-up.

  • Provider and program comparisons
  • Waitlists, benefits and deadlines tracked
  • Meeting packets, transitions and follow-up

Families decide. Navigators do not diagnose, prescribe, or replace clinicians, school teams, lawyers or advisers.

How referrals work

The family stays in control of every piece of this.

The family decides what information moves between Novinway and anyone else. We ask before requesting or sharing records, and Care and Navigation records stay separated by purpose.

Four steps — Making the introduction.

01

Share Novinway.

Send the family here, or share the Care Services or Navigation Services page that fits what they described.

02

Or make a warm introduction.

With the family’s agreement, email us with only what we need to make contact.

03

The family chooses.

We speak with them, explain what Novinway can do, and confirm the service, the price and the next step. No pressure and no upsell.

04

We come back to you only if asked.

If the family wants us to coordinate with you, we contact you only for that approved purpose.

Ready to introduce a family?
Email referrals@novinway.com

Provider questions

Before you refer.

Will Care Specialists implement a behavior intervention plan (BIP) or treatment plan?

No. They provide childcare, not treatment trials, treatment data, or clinical progress evaluation. If a family needs plan implementation, they need a clinical provider — and we’ll tell them that.

Can Novinway share information from a visit?

Only the factual information the family approved for that purpose.

How do Care Specialists get ready for a family?

In-person foundation training uses demonstration, rehearsal, feedback, and retry across communication, routines, regulation, supervision, safety, and emergency response. Each Care Specialist assigned to the family then completes training specific to the child. A Novinway supervisor is there when care begins and can return in person whenever the assignment needs it. Ongoing supervision and support continue throughout. First Aid and CPR are required.

Can a Navigator join an IEP meeting?

When arranged in advance, a Navigator may join remotely as a support person and note-taker. They do not attend as a lawyer or educational representative.

Does Novinway endorse the options it finds?

No. A Navigator explains and compares options around the family’s priorities. The family makes the final decision, and we don’t take referral fees for steering them.

What happens when a request falls outside your services?

We explain why, and point to an outside resource when we know of one.

Get started

Know a family who needs this?

Share Novinway directly, or make a warm introduction with the family’s knowledge and agreement.

Email referrals@novinway.com